Workflow - Agent Assignment Broken in SF7 (Training)

  1. I set up JV Workflow Approvers in SF7 - Training
  2. I ran the Buffer Refresh SWU_OBUF
  3. Workflow went into error (no valid agent found):


  4. I checked the agent determination rule resolution by calling the test facility in the agent determination rule definition tool (PFAC_DIS):




  5. The problem was caused many months ago when I made a change to workflow and the "General Task" agent assignment wasn't transported. (see saga)
  6. The fix...
  7. I need to remember when I change a workflow task and the "General Task" agent assignment is not transported, I need to go into ALL environments and manually fix the problem!

The Environments that need to be updated and might be forgotten:

  1. SF3 (staging)
  2. SF6 (EDU - practise and backup training)
  3. SF7 (Training)
  4. SF8 (Prototype)
  5. And someday the HR test platforms